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DPD launches new live mapping service for deliveries

DPD has launched a new live-mapping service called ‘Follow My Parcel’ in partnership with online fashion retailer ASOS that will provide customers with a 15 minute delivery slot window and the ability to track their parcel in real-time.

"This is a first in the delivery market. Our one-hour timeslot service ‘Predict’ remains a market leader but ‘Follow My Parcel’ is a significant step forward again and it shows the level of commitment we are making to reinvent the delivery phase of online retailing,” said Dwain McDonald, CEO of DPD.

‘Follow My Parcel’ will allow customers to effectively watch their delivery driver on route to their property. The new service will send ASOS customers a text or email message on the day of delivery to inform them of their initial one-hour delivery timeslot. Customers can then live-track their order in real-time on the web or mobile interfaces using GPS software and online mapping technology, accurately providing a 15 minute delivery window.

McDonald added, “A really good home delivery experience can add to the retailer's own reputation and drive more traffic back to their website. There is also an important environmental benefit here in terms of reduced mileage from wasted journeys when unsuccessful deliveries are returned to the depot and customers have to collect them.”

ASOS customers can, at any stage on the day of delivery, request the parcel to be delivered to a neighbour or reschedule for a different day by using their smartphone.

Nick Robertson, CEO for ASOS, commented, "We're very excited about ‘Follow My Parcel’. It is a great innovation and one with real benefits for ASOS customers. Knowing exactly when a parcel is being delivered helps our customers plan their day; to be at home when they need to be for a delivery, or to let them get on with what they need to do by opting to reschedule or choosing the deliver to neighbour option."


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