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Royal Mail launches initiative to protect consumers from scam mail

royal mail scam mail postal and parcel technologyRoyal Mail has launched its major new initiative to protect customers from scam mail.

As part of an ongoing battle with fraudsters, Royal Mail will begin contacting Special Delivery households it believes are receiving high volumes of scam mail. The company will block and impound scam mail at its distribution centers before it reaches the customer’s letterbox.

Affected customers will be able to contact a dedicated helpline, email or Freepost address for more information if they have concerns, or even arrange a home visit from Royal Mail staff.

Linked to this, letters sent by UK residents to known scam operations in Europe have been successfully intercepted with the help of an overseas postal operator. The letters contained cash sums and are to be returned to the original senders.

The initiative is the latest in Royal Mail’s rolling program of moves designed to stop scammers from reaching customers. In November, the company launched an industry-wide code of practice, developed by Royal Mail and supported by firms including Whistl and UK Mail, to crack down on scam mail.

This includes the quicker sharing of intelligence on potential scam mail, the introduction of anti-scam clauses into bulk mail contracts, and engaging at a European level with other postal operators.

April 12, 2017

Written by Kirstie Pickering

Video Exclusives

Tompkins launches autonomous robotic sorting system

Technology developer Tompkins Robotics has partnered with IT provider Lab Z to launch its t-Sort portable, automated sortation system. The new solution uses a network of automated drones fitted with tilt trays to harmoniously sort parcels and packets into dedicated containers.

30 January, 2018

FarEye launches Drop&Pick app in Europe

Digital logistics platform FarEye has launched its cloud-based web and mobile app Drop&Pick in Europe. The app allows logistics firms to set up local stores as automated parcel shop hubs to meet the growing demand for fast, convenient parcel dispatch and collection.

23 January, 2018


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