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Royal Mail launches initiative to protect consumers from scam mail

royal mail scam mail postal and parcel technologyRoyal Mail has launched its major new initiative to protect customers from scam mail.

As part of an ongoing battle with fraudsters, Royal Mail will begin contacting Special Delivery households it believes are receiving high volumes of scam mail. The company will block and impound scam mail at its distribution centers before it reaches the customer’s letterbox.

Affected customers will be able to contact a dedicated helpline, email or Freepost address for more information if they have concerns, or even arrange a home visit from Royal Mail staff.

Linked to this, letters sent by UK residents to known scam operations in Europe have been successfully intercepted with the help of an overseas postal operator. The letters contained cash sums and are to be returned to the original senders.

The initiative is the latest in Royal Mail’s rolling program of moves designed to stop scammers from reaching customers. In November, the company launched an industry-wide code of practice, developed by Royal Mail and supported by firms including Whistl and UK Mail, to crack down on scam mail.

This includes the quicker sharing of intelligence on potential scam mail, the introduction of anti-scam clauses into bulk mail contracts, and engaging at a European level with other postal operators.

April 12, 2017

Written by Kirstie Pickering


Video Exclusives


Drone footage of Hermes super hub

Hermes UK has opened its new purpose built, automated parcel distribution hub in Rugby, the biggest of its kind in the UK. The £31m (US$40m) development represents the most significant investment in the company’s history and will create more than 100 jobs. Located in Rugby, the Midlands super hub measures 270,000ft², the equivalent of 34 soccer pitches, and has the capability to efficiently process in excess of one million parcels each day.

23 August, 2017


UPS delivery drivers trained using VR simulations

UPS has announced that it will start training student delivery drivers to spot and identify road hazards using virtual reality (VR) headsets that simulate the experience of driving on city streets. The company will launch VR training at nine UPS Integrad training facilities in September.

To read more about the training simulation, click here.

16 August, 2017

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