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Royal Mail launches initiative to protect consumers from scam mail

royal mail scam mail postal and parcel technologyRoyal Mail has launched its major new initiative to protect customers from scam mail.

As part of an ongoing battle with fraudsters, Royal Mail will begin contacting Special Delivery households it believes are receiving high volumes of scam mail. The company will block and impound scam mail at its distribution centers before it reaches the customer’s letterbox.

Affected customers will be able to contact a dedicated helpline, email or Freepost address for more information if they have concerns, or even arrange a home visit from Royal Mail staff.

Linked to this, letters sent by UK residents to known scam operations in Europe have been successfully intercepted with the help of an overseas postal operator. The letters contained cash sums and are to be returned to the original senders.

The initiative is the latest in Royal Mail’s rolling program of moves designed to stop scammers from reaching customers. In November, the company launched an industry-wide code of practice, developed by Royal Mail and supported by firms including Whistl and UK Mail, to crack down on scam mail.

This includes the quicker sharing of intelligence on potential scam mail, the introduction of anti-scam clauses into bulk mail contracts, and engaging at a European level with other postal operators.

April 12, 2017

Written by Kirstie Pickering


Video Exclusives


PostNord delivers parcels into customers' homes

Nordic postal operator PostNord has partnered with Swedish lock manufacturer Assa Abloy to offer customers a new service where parcels can be delivered inside their door (full story here).

Customers who posses a digital lock, such as the Yale Doorman, can register for the service, which provides PostNord delivery personnel with a one-time code enabling them to enter the property and place the parcel inside. To view a video of the indoor delivery service, click on the link below.

19 April, 2017


Swiss Post trial drone delivery between hospitals

The Swiss Post, the Ticino hospital network EOC and drone manufacturer Matternet successfully carried out the first drone flights in Lugano. In the near future, they hope to transport laboratory samples between two EOC hospitals in the Swiss city.

To read more about the initiative, click here.

11 April, 2017

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