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PostNord to offer in-home delivery service

Nordic postal operator PostNord has partnered with Swedish lock manufacturer Assa Abloy to offer customers a new service where parcels can be delivered inside their door. Customers who posses a digital lock, such as the Yale Doorman, can register for the service, which provides PostNord delivery personnel with a one-time code enabling them to enter the property and place the parcel inside.

The service has been launched in response to results from PostNord’s 2016 E-barometer Annual Report, which showed that one in four Swedish customers would like to have their parcels delivered in this way. A pilot project is currently underway with e-retailers Jollyroom, Apotea and Komplett, with 100 households in Lerum, a town east of Gothenburg, Sweden.

Johan Hellman, head of e-commerce at PostNord, said, “It should be simple and convenient to shop online. We’re seeing a clear trend and a demand for greater choice when it comes to delivery, and we’ll now be able to deliver items inside the front door in a secure way. The recipient doesn’t need to be at home or be available at a particular time, which makes it both simple and convenient. Our ambition is for PostNord to deliver items in the way that best suits the recipient.”

To use the service, customers need to choose home delivery when purchasing items online from any of the e-tailers participating in the trial. They then approve the delivery via their smartphone and a single-use code is sent to the delivery driver for opening the front door. When the driver has placed the parcel inside the door, the code becomes invalid. Customers are then notified via their smartphone that the parcel has been delivered.

Kristoffer Wadman, director business development at ASSA ABLOY Scandinavia, said, “We’re seeing great demand from both companies and households for greater choice and solutions that make daily life easier. With new and innovative products, such as our Yale Doorman lock, our customers will have the opportunity to simply and securely avail themselves of different services without having to be at home themselves or available at particular times.”

April 19, 2017

Written by Daniel Symonds


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