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USPS has released revenue figures for the second quarter of 2018, which revealed the postal operator's shipping and packages revenue grew by US$445m or 9.5% (read more here). But how many more parcels did the operator handle between January 1 and March 31, 2018?

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Women’s fashion retailer adopts Doddle click-and-collect solution

Women’s fashion retailer Missguided has deployed Doddle’s click-and-collect technology solution in its flagship stores at Westfield Stratford in London and at Bluewater Kent, both in the UK.

Powered by Doddle is a comprehensive click-and-collect solution that includes all the software, training, communications and analytics modules retailers need to enhance their click-and-collect experience and deliver incremental revenue.

The Powered by Doddle solution is also highly customizable. As a result, Missguided was able to retain complete control over the look and feel of the app’s user interface and customer communications, enabling them to demonstrate their distinctive branding and tone of voice.

The system functionality includes the:
• Receipt of goods – accepting delivery of parcels from multiple carriers;
• Storage of goods – allocation of parcels to specific locations in a space optimized storeroom;
• Event-driven customer communications – Missguided branded emails and text messages triggered at specified moments in the parcel journey; and the
• Handling of expired parcels – processes to support the handling of parcels that are uncollected after a defined period.

Doddle’s software has been deployed to handheld Android devices enabling Missguided store teams to serve customers anywhere, anytime. This not only removes the need to take up valuable retail space with a dedicated click-and-collect desk, it also helps to reduce queues at peak trading times.

John Allen, chief technical officer, Missguided, said, “The Doddle technology is super flexible, can be set up and changed quickly depending on demand, and it has been proven to work in 80 of Doddle’s own stores.

“For our own click-and-collect service we wanted to make sure we offered our customers a fantastic experience the first time, every time and Powered by Doddle has enabled us to do that.”

Tim Robinson, CEO, Doddle, said, “Moving from an online environment into physical stores is a huge operational and logistical undertaking. We’ve been able to add value as a partner by supplying a tried and tested click-and-collect service that their customers will love and will help them convert their strong online traffic into collection footfall.

“Because Missguided haven’t had to start from scratch with their click-and-collect experience, they have been able to skip a lot of the pain points many established retailers have toiled through for years and are still grappling with.”

July 14, 2017

Written by Daniel Symonds


Video Exclusives


Starship drones deployed at Intuit campus in California

Autonomous drone developer Starship Technologies has completed the installation of delivery robots at a work campus for US financial software company Intuit in California.

01 May, 2018

Tompkins launches autonomous robotic sorting system

Technology developer Tompkins Robotics has partnered with IT provider Lab Z to launch its t-Sort portable, automated sortation system. The new solution uses a network of automated drones fitted with tilt trays to harmoniously sort parcels and packets into dedicated containers.

30 January, 2018

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