Supplier Spotlight

When do you think the rapid increase in parcel volumes in the Western world will begin to plateau?

News

Hermes UK experiences busiest Black Friday weekend to date

Consumer delivery specialist Hermes UK enjoyed its busiest Black Friday weekend to date after handling in excess of 4.8 million parcels, while also recording its highest levels of service. This follows a significant year-long investment program, which included the opening of its £31m (US$42m) Midlands Super Hub in Rugby.

The delivery firm saw a 7% growth in volumes the same period last year, when it processed 4.5 million items over the weekend. This year, the company handled 9.1 million parcels during the seven days following Black Friday.

To prepare for the peak season, which incorporates the Black Friday weekend and the upcoming Christmas period, Hermes embarked on a dedicated investment plan to increase capacity and operational efficiency. In addition to Rugby, the company added 85 sub-depots to its existing network, while recruiting an extra 4,500 temporary self-employed couriers to fulfill deliveries. Hermes has also added 490 trailers to its fleet, as well as 230 additional depot vehicles and 160 tractor units.

Not only did Hermes process record volumes during the Black Friday period, but the company also achieved its highest Net Promoter Scores (NPS) to date. Over the past year Hermes has seen its consumer ‘communication’ score jump from 8.2 to 8.9, while the ‘timeliness of couriers’ also rose to 8.9, up from 8.6 in November 2016. The score for parcels left in a ‘safe place’ grew from 8.4 to 8.7, while the ‘condition of packaging’ and ‘condition of contents’ stood at 9.1 and 9.2 respectively.

Martijn de Lange, CEO at Hermes, said, “Our meticulous planning and ongoing investment have ensured we have been able to deliver another hugely successful Black Friday weekend for our valued customers. Our network and infrastructure comfortably coped with the additional volumes. Over the coming weeks we will continue to work closely with our clients to understand their forecasts for Christmas and to guarantee the busy festive period will be equally as effective.

“We are extremely proud that our NPS scores have significantly improved, and that while handling substantially more parcels than last year we have also improved the experience we are delivering. In addition our customer satisfaction score rose from 82 to 87. This is testimony to the team’s hard work and dedication, our continued investment in new technology, and our commitment to grow our innovative portfolio of services and solutions.”

December 5, 2017

Written by Daniel Symonds


Video Exclusives


Drone footage of Hermes super hub

Hermes UK has opened its new purpose built, automated parcel distribution hub in Rugby, the biggest of its kind in the UK. The £31m (US$40m) development represents the most significant investment in the company’s history and will create more than 100 jobs. Located in Rugby, the Midlands super hub measures 270,000ft², the equivalent of 34 soccer pitches, and has the capability to efficiently process in excess of one million parcels each day.

23 August, 2017


UPS delivery drivers trained using VR simulations

UPS has announced that it will start training student delivery drivers to spot and identify road hazards using virtual reality (VR) headsets that simulate the experience of driving on city streets. The company will launch VR training at nine UPS Integrad training facilities in September.

To read more about the training simulation, click here.

16 August, 2017

RECEIVE THE
LATEST NEWS


Your email address:



Read Latest Issue

Read Latest Issue

Exclusive Articles

Matthew Robertson, co-CEO of parcel data management platform NetDespatch, examines five key trends set to shape the e-commerce industry in 2018   December 14, 2017
Click here to read more


Kushal Nahata, co-founder and CEO, FarEye, provides some top tips on how to avoid delivery headaches during the fast approaching Black Friday and Cyber Monday shopping bonanza   November 21, 2017
Click here to read more


Brody Buhler, global managing director, post and parcel industry group, Accenture, talks to PPTI about the company’s latest research and the impact AI will have on the postal sector.   October 16, 2017
Click here to read more



Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the postal technology industry. Want to see your company included? Contact helena.hunt@ukimediaevents.com for more details.

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the postal technology community? We'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to helen.norman@ukimediaevents.com

Submit Your Recruitment Ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email helena.hunt@ukimediaevents.com