Supplier Spotlight

Can you guess what percentage of companies said they encourage professional development through such means as certifications and in-house training?

News

DHL piloting latest technologies in US operations

DHL is proactively addressing the evolving requirements of the market by introducing new technologies within its US operations. DHL Supply Chain has introduced robotics – including the LocusBots and Sawyer collaborative robots – and augmented reality glasses in warehouse operations to improve productivity in the fulfillment of customer orders.

DHL Express has been piloting artificial intelligence (AI) in its customer applications to further enhance its customer service. The company has registered a 10% increase in shipment processing accuracy through increased automation at its hubs and gateways, while its On Demand Delivery online service has increased the first-time delivery success for e-commerce shipments from 80% to 92%.

The company’s DHL eCommerce unit has launched DHL Parcel Metro, a new fast and flexible service for online retailers that meets consumers’ increasing demand for same-day and next-day delivery.

Parcel Metro utilizes customized software that allows DHL eCommerce to create a ‘virtual delivery network’ of local and regional contract couriers and crowd-sourced providers to ensure maximum flexibility and capacity over the last mile. Retailers can offer a fully branded suite of delivery options to their customers. The new service is now available in Chicago, Illinois; New York, New York; and Los Angeles, California, and will be launched in Dallas, Texas; Atlanta, Georgia; San Francisco, California; and Washington DC later in the year.

Charles Brewer, CEO, DHL eCommerce, said, “E-tailers today recognize more and more that the customer experience, and their ability to build customer loyalty, is won and lost in how well the orders are fulfilled and delivered. Deutsche Post DHL Group is constantly looking for new and innovative ways to offer the best service, quality and efficiency for our customers.

“The DHL Parcel Metro solution provides a technology solution to the last-mile opportunity. Our digitization journey is all about how we can add value to our customers, to our employees and to our shareholders. DHL Parcel Metro is part of a number of innovations we are actively implementing, including augmented reality glasses for greater pick accuracy, ‘follow me’ robots, and autonomous vehicles.”

Lee Spratt, CEO, DHL eCommerce Americas, said, “Eighty-six percent of consumers associate delivery as part of their total online shopping experience, according to recent research. It’s therefore important for DHL to offer services that not only meet their needs, but do so in a highly consistent fashion.

“DHL Parcel Metro provides that consistency, and offers retailers the ability to extend their brand and messaging to consumers throughout the final-mile delivery for a unique shopping experience.”

March 20, 2018

Written by Daniel Symonds


Video Exclusives


Tompkins launches autonomous robotic sorting system

Technology developer Tompkins Robotics has partnered with IT provider Lab Z to launch its t-Sort portable, automated sortation system. The new solution uses a network of automated drones fitted with tilt trays to harmoniously sort parcels and packets into dedicated containers.

30 January, 2018


FarEye launches Drop&Pick app in Europe

Digital logistics platform FarEye has launched its cloud-based web and mobile app Drop&Pick in Europe. The app allows logistics firms to set up local stores as automated parcel shop hubs to meet the growing demand for fast, convenient parcel dispatch and collection.

23 January, 2018

RECEIVE THE
LATEST NEWS


Your email address:



Read Latest Issue

Read Latest Issue

Exclusive Articles

Postal and Parcel Technology International talks to Frank Cianciullo about what opportunities posts in developing countries have when it comes to investing in automation technology. April 11, 2018
Click here to read more


Matthew Robertson, co-CEO at NetDespatch, shares his thoughts on the future of autonomous delivery.   April 4, 2018  
Click here to read more


David Miller, customs and authorized economic operator consultant and co-founder of The Customs People, urges import and export firms to act now ahead of Brexit March 27, 2018  
Click here to read more


Analysis

Ian Kerr, Dean Maciuba and Marek Różycki discuss the latest last-mile operator delving into the world of e-commerce and the evolving landscape of fulfillment.
Click here to read more


Amazon and Walmart are locked in an arms race, and the last mile is the battleground. The latest escalation involves same-day grocery delivery as Walmart teams with Postmates to take on Amazon Prime Now/Whole Foods April 16, 2018
Click here to read more


Amazon and Walmart are locked in an arms race, and the last mile is the battleground. The latest escalation involves same-day grocery delivery as Walmart teams with Postmates to take on Amazon Prime Now/Whole Foods April 16, 2018
Click here to read more



Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the postal technology industry. Want to see your company included? Contact helena.hunt@ukimediaevents.com for more details.

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the postal technology community? We'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to helen.norman@ukimediaevents.com

Submit Your Recruitment Ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email helena.hunt@ukimediaevents.com