DHL to nurture emerging technologies at North American hubs

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DHL Supply Chain has unveiled its plans to deploy emerging technologies in 350 of its 430 North American facilities as part of a US$300m investment.

Selected technologies will vary by customer needs, based on the outcomes of research and pilot programs completed by DHL’s internal innovation teams. Such technologies will include robotics, augmented reality, process automation and IoT.

Scott Sureddin, CEO, DHL Supply Chain North America, said, “This investment is about a holistic view of emerging technologies that enables our customers to achieve their growth and profitability goals.

“Our customers’ needs are not homogenous as each business and segment has unique challenges and levels of maturity. Therefore, it is important that our customers can benefit from our experiences and expertise with a variety of emerging technologies.”

According to a recent DHL report, the exponential growth of e-commerce and its implications on service was identified by 65% of responding companies as having a significant impact on their supply chain.

Executives are turning to technology in support of faster delivery times to efficiently manage fluctuating demand. In alignment with this trend, DHL is already leveraging emerging technologies at approximately 85 of its 430 North American facilities.

“While many technologies are already in active deployment, collaborative piece-picking robots, artificial intelligence applications and self-driving vehicles stand to have the most promise today,” added Sureddin.

According to DHL, another motivation is based on the workforce itself, which is widely regarded as one of the most significant challenges facing the logistics industry. Technology is one of the many levers DHL is utilizing to attract and retain its team.

Tim Sprosty, senior vice president of human resources at DHL Supply Chain, said, “These technologies enhance the value of our people; they don’t replace them.

“Our team will be equipped with the most advanced technologies, trained on emerging ones and retained through a culture of innovation, collaboration and recognition. We believe this approach is a winning strategy not just for our business but for our customers’ businesses as well.”

Earlier this year, DHL broke ground on its Americas Innovation Center which will exhibit the technologies and innovations already being implemented across the region.

The facility is intended to foster the development of future logistics and supply chain solutions while serving as a regional platform for collaborative innovation. The 24,000ft² (2,230m²) innovation center, which is located just outside Chicago, Illinois, is scheduled to open next year.

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Dan joined Postal and Parcel Technology International in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest logistics news, Dan can be found apprehensively planning his next DIY project for his new home.

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