Spring launches international returns solution

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Spring Global Delivery Solutions (Spring) has announced the launch of its International Returns service. The solution gives retailers, manufacturers and wholesalers a wide choice of return options supported by an extensive international network. With an intelligent and customizable IT-platform and additional value-added services to complete the service, customers can offer their consumers hassle-free and worldwide returns.

The returns solution consists of tracked and untracked products for packets and parcels. The total network consists of more than 150,000 drop-off locations, including local post offices, and a worldwide pick-up solution.

International Returns uses a smart and customizable platform specifically built with e-commerce business requirements in mind. The platform gives customers the advantage of having their own branded landing page for returns and Spring offers intelligent interfaces to connect easily with the customers’ systems via the latest API technology.

The solution is simple to use and scalable for all businesses. Customers can enable their consumers to easily download return labels (available in 22 languages) for free, via branded portals linked to their website. Alternatively, consumers can purchase a return label in the portal with Sender Pays or Sender Part Pays to share the costs.

“This creates, for the very first time, the flexibility and customization in returns that retailers require, and at an affordable price. The proposition is entirely scalable so it can be whatever you want,” said Paul Taylor, head of sales and marketing UK, Spring.

November 24, 2016

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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