Royal Mail to handle customer deliveries for Joules

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UK postal operator Royal Mail has secured a one-year contract with fashion and homeware retailer Joules to handle all its customer deliveries. Royal Mail will deliver to Joules’s customers across the UK using its Tracked 24 and Tracked 48 services.

Royal Mail has recently extended late acceptance times at its national distribution center in Northampton and now accepts parcels from retailers as late as 11:30pm for next-day delivery using Tracked 24, and two-day delivery with Tracked 48. The later acceptance time was key to Royal Mail being selected as Joules’s delivery partner. The move means that customers are able to place online orders with Joules until 8:00pm, safe in the knowledge that their order can be delivered by Royal Mail the next working day.

Crissy Wisdom Chew, transport manager, Joules, said, “Joules is a favorite time-off brand for families all over the UK. Time is at a premium for many, so it’s really important that our customers trust that we can consistently deliver on speed and convenience. Our partnership with Royal Mail will enable us to do this.”

Nick Landon, managing director, Royal Mail Parcels, said, “We are delighted that Joules has become one of the first brands to fully make use of the later acceptance times at our national distribution center. We take customer service just as seriously as Joules, and as their chosen delivery partner we are committed to delivering their brand promise on their behalf.”

February 24, 2016

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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