Australia Post partners with Data61 to develop online services

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National postal service provider Australia Post has partnered with data innovation group Data61 to help develop its e-commerce and e-government services for customers.

Data61, a research division of the Australian government’s Commonwealth Scientific and Industrial Research Organisation (CSIRO), will help Australia Post to develop its services in three key areas, including: trusted services, making it easier and safer for customers to use the post’s services online and in store; government services, improving how Australian citizens can access and utilize government services in regional, remote and metropolitan areas; and future logistics, where the data from trucks and parcel deliveries is used to drive advances in supply chain management and methods of delivery.

Ahmed Fahour, managing director and group CEO, Australia Post, said, “We are continuing to directly invest in ideas that will improve the lives of our customers and our partnership with Data61 further demonstrates this.

“This business-driven approach will bring short-term teams together to understand what does and doesn’t work for our customers.

“Our first trial will allow us to deliver a range of e-government services to customers in up to 20 areas of isolation or social disadvantage, resulting in improved convenience without having to travel to other service centers.

“As a major e-commerce business, innovation is part of our future. We need to continue to respond quickly to the ongoing shift in consumer behavior toward digital channels.

Data61 CEO, Adrian Turner, said, “Australia Post is one of the country’s largest supporters of e-commerce – working together will give us the ability to unleash the potential in Australian industry by establishing a stronger local and global presence and delivering solutions that contribute to the nation’s economic growth and prosperity.

“This is a strategic digital transformation process of national significance, and we are focused on delivering high impact outcomes that will boost Australia Post’s offering as an e-commerce and e-government service provider.”

March 3, 2016

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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