FarEye to facilitate e-commerce analytics and customer alerts for DHL

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DHL eCommerce, a subsidiary of Deutsche Post DHL, has contracted logistics management solution FarEye to optimize the carrier’s resources and facilitate real-time alerts and smart analytics for customer deliveries.

As a software-as-a-service (SaaS) platform, FarEye is easily integrated with existing systems and provides DHL eCommerce with the flexibility to scale-up and down depending on demand levels, enabling the carrier to quickly adapt to any working environment. The result is smart analytics for operators and real-time alerts for customers, helping to make parcel shop operations more efficient with complete visibility.

Charles Brewer, CEO, DHL eCommerce, said, “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high-quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers.

“FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver ‘delight’ by having complete visibility of the logistics movement and keeping customer informed at every step, [in]‘real-time’.”

Kushal Nahata, co-founder and CEO, FarEye, said, “FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics.

“Our association with DHL eCommerce has been extremely gratifying as we were competing against giants. FarEye is an enterprise grade technology platform and this win is a testimony to our platform’s capability and defined processes. We shall continue to strive toward excellence and keep our customers at the center of all our activities.”

August 23, 2017

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Dan joined Postal and Parcel Technology International in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest logistics news, Dan can be found apprehensively planning his next DIY project for his new home.

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