Hermes partners with Doddle to expand parcel shop network

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Parcel delivery firm Hermes has partnered with parcel shop operator Doddle to expand the number of myHermes ParcelShop locations in the UK.

The agreement will mean that 10 Doddle stores in London, Manchester, Birmingham, Brighton, Norwich and Glasgow will join Hermes’s 4,500 Parcelshop locations. This will offer customers additional click-and-collect locations, as well as drop-off points for online shopping returns. Customers will not be charged extra for using the myHermes ParcelShop services at a Doddle store. The rest of Doddle’s locations are expected to be added to the Hermes network by the end of 2016.

Over the course of 2015, the number of parcels passing through Hermes’s ParcelShops had risen by 47%. The location of Doddle stores in high footfall areas such as train stations means that millions of commuters now have access to a number of parcel solutions outside of business hours.

Tim Robinson, CEO of Doddle, said, “We are delighted to be partnering with Hermes to offer more customers than ever before the option to choose Doddle as a pick-up location at the checkout of their favorite retailers. Doddle is about offering convenience and customer service and we look forward to working alongside Hermes to provide a great last-mile experience for our customers.”

Martin de Lange, COO of Hermes, said, “Choice and convenience is at the heart of Hermes and we are committed to building on this through innovative technology, substantial investment in our infrastructure such as a new £31m (US$44m) super hub in Rugby and by partnering with like-minded organizations. Doddle is a great brand that shares our commitment to high levels of customer service so we are extremely confident in this partnership.”

June 18, 2016

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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