Hermes rolls out ParcelShop services across 450 grocery stores

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Parcel delivery firm Hermes has teamed up with grocery retailer Co-operative Food (Co-op) to offer its ParcelShop click and collect services at more than 450 stores across the UK. The agreement will place Co-op as one of Hermes’s biggest business partners. 

The deal is the result of a successful pilot that took place across 42 Co-op stores last year. As well as being able to pick up their online purchases, shoppers will also be able to send returns from the shops.  

Hermes and Co-operative will strategically choose which outlets will offer the ParcelShop services based on a range of criteria including location, consumer demand and opening hours.

Carole Woodhead, CEO of Hermes, said, “By entering a partnership with such an established and trusted retailer like Co-op, we have further strengthened our dedicated network of 4,500 ParcelShops. This partnership focuses on convenience, with consumers being able to buy groceries while also sending parcels, collecting or returning their online purchases, and vice versa. With 92% of the country within two miles of an outlet, ParcelShops offer a local, useful and convenient click and collect service for retail clients.” 

Chris Whitfield, retail and logistics director, Co-op, said, “As a community retailer we are committed to enhancing the communities in which we operate. The pilot scheme clearly demonstrated that the Hermes ParcelShop service is used and appreciated by many of our customers and so we are delighted to extend it to many more stores.”

March 15, 2016

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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