DHL eCommerce launches Fulfillment Center in Hong Kong

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DHL eCommerce has launched a new Fulfillment Center in Hong Kong, helping online retailers access consumers in the country, mainland China and the rest of Asia-Pacific.

The Fulfillment Center is located within DHL Supply Chain’s Interlink operation, and will primarily work to provide overseas e-tailers with fast and flexible shipping solutions that integrate freight, inventory and last-mile delivery in a one-stop solution.

This is crucial to merchants looking to move into the Greater China market, as customs and regulatory regulations often serve as major setbacks in running a smooth inbound cross-border clearance. Running the products through an established Fulfillment Center mitigates these risks. Coupled with flexible warehousing, closer proximity to the end-consumer, and last-mile options, these solutions will help e-tailers utilize the booming e-commerce market.

Zhi Zheng, DHL eCommerce’s manager director for Greater China, said, “Consumer expectations for a quick and accurate delivery are the same across the world, and merchants must understand the importance of providing an outstanding delivery experience for their customers, in order to get them back to shopping on their websites.

“Cross-border e-commerce is expected to grow to US$1tn by 2020, and with approximately 40% of China’s online consumers buying foreign goods, linking foreign e-tailers with consumers in Greater China with an efficient fulfillment service is crucial.”

The center is designed to accommodate fulfillment system key features, accommodating a front-end integration with a range of popular marketplaces and webshop platforms with multichannel order management, as well as last-mile solutions for quick and accurate deliveries. With a focus on cost-effectiveness throughout the entire process, the center’s services operate on a pay-per-use model with no capital spend or fixed costs.

Malcolm Monteiro, DHL eCommerce’s CEO for Asia-Pacific, added, “The future growth of e-commerce lies in cross-border sales, and the key to a borderless digital economy is efficient logistics and fulfillment.

“Our new Hong Kong facility adds huge value to our global fulfillment network, catering to the strong inbound growth observed particularly in the Greater China region. This will simplify inventory management and last-mile delivery for retailers, ultimately facilitating their quick and easy global expansion.”

March 14, 2017

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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