Royal Mail launches initiative to protect consumers from scam mail

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Royal Mail has launched its major new initiative to protect customers from scam mail.

As part of an ongoing battle with fraudsters, Royal Mail will begin contacting Special Delivery households it believes are receiving high volumes of scam mail. The company will block and impound scam mail at its distribution centers before it reaches the customer’s letterbox.

Affected customers will be able to contact a dedicated helpline, email or Freepost address for more information if they have concerns, or even arrange a home visit from Royal Mail staff.

Linked to this, letters sent by UK residents to known scam operations in Europe have been successfully intercepted with the help of an overseas postal operator. The letters contained cash sums and are to be returned to the original senders.

The initiative is the latest in Royal Mail’s rolling program of moves designed to stop scammers from reaching customers. In November, the company launched an industry-wide code of practice, developed by Royal Mail and supported by firms including Whistl and UK Mail, to crack down on scam mail.

This includes the quicker sharing of intelligence on potential scam mail, the introduction of anti-scam clauses into bulk mail contracts, and engaging at a European level with other postal operators.

April 12, 2017

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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