Hermes brings back its Christmas delivery promise initiative

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Hermes will be offering additional support and reassurance to the UK’s retail industry ahead of Christmas 2018 by bringing back its unique money back delivery guarantee.

The initiative, now in its sixth year, helps retailers to avoid disappointing online shoppers by pledging that all purchases will be delivered before Christmas Day.

The terms of the commitment apply to each individual parcel that enters the Hermes network with a UK mainland address by 23.59 on December 20 for standard deliveries and 23:59 on December 21 for next-day delivery.

It guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas; otherwise Hermes will refund the delivery charge.

Martijn De Lange, CEO of Hermes UK, said, “We’re happy to honor our guaranteed Christmas delivery promise for the sixth year running as we want to deliver the best possible service for our clients and their customers at everyone’s busiest time of the year.

“The recent investments across our fleet and network of hubs and depots will drive this, including the use of our new premises in Hemel Hempstead that opened last month. We have also invested throughout the year in ongoing digital updates to improve control, flow of information and trust from our customers.

“We’re looking forward to supporting our clients as we head into peak 2018 to ensure that their customers and ours have the best possible delivery experience.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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