LG customers to benefit from parcel locker collection and returns service

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Consumer electronics manufacturer LG has partnered with parcel locker service InPost UK to enable British customers to access more than 1,100 automated lockers for a convenient way to collect and return mobile devices.

The partnership will help LG streamline its warranty repair service, with lockers situated in secure locations across the UK, ranging from petrol stations to supermarkets.

LG customers will now be able to avoid long post office queues and missed deliveries, and can instead choose to access their most conveniently located parcel locker at a time suitable to them. Once the device is collected and repaired, phone owners will receive a unique barcode via text or email, ensuring unauthorized third parties cannot gain access to their parcel. Fixed handsets will then be returned to the same parcel locker, where it can be picked up 24/7.

Ian Caminsky, CEO at InPost UK, said, “Our partnership with LG Electronics is a great example of how we can work together with market-leading brands to support their service offering and, in doing so, increase customer satisfaction.

“Companies have the opportunity to turn a negative into a positive by providing excellent and speedy customer service to rectify the problem. InPost offers the perfect return and delivery solutions to complement LG Electronics’ customer service thanks to its network of almost 1,100 lockers, all of which are accessible 24/7.”

August 16, 2016

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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