DPD launches in-app parcel sending

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DPD has launched an in-app parcel sending service to enable consumers to send parcels anywhere in the UK and to more than 20 countries across Europe.

The new Send Parcel function within the Your DPD app takes the user through a simple step-by-step process that doesn’t require printing labels. The app’s shop finder function helps to locate the nearest DPD Pickup shops and the user then simply has to show the QR code generated within the app when they drop off the parcel.

The Sent Parcels section in the app then shows all shipped parcels and tracks them at every stage, with push notifications to alert the customer when the parcel has been picked up from the shop and successfully delivered to the recipient.

Dwain McDonald, CEO at DPD, commented, “The app has been hugely popular with consumers as it gives them a number of exclusive benefits. As a result, we get loads of feedback from app users and in-app shipping was something a lot of people have been asking for.

“Consumers told us that they don’t always find sending parcels that straightforward, so we’ve created a really intuitive and streamlined process that is ideal for the occasional sender. Plus, they get the peace of mind of knowing they can track their sent parcels and the recipient will get the full DPD Predict service, with all the usual inflight options.

“We’re still surprised by just how popular the app has been. You can’t compare it with a lot of other popular smartphone apps, but in terms of download numbers it is right up there. The app works so well because it allows us to really personalize the service we can provide users and it pulls together all of our different options, making them even smarter.”

The Your DPD app was launched in May 2016 and has almost three million users in the UK.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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